i tried to update my credit card so they won’t send me daily fucking emails that i “owe” them $30 (because a gym membership definitely needs to be a cOnTraCt, sure, sure), but the website didn’t work, so I tried calling their “automated” system, whereupon after entering my info to the robot, it gave up and connected me to a guy who i had to speak do and do it all over again.

then they made the poor guy literally ask at the end ‘are you satisfied with my service today’

  • hedgehog@ttrpg.networkEnglish
    12·
    9 months ago

    I had a gym tell me I could only cancel by mail, so I sent them a certified letter. They kept billing me and eventually the letter got returned because they never signed for it. So I just disputed the charges from every date since I’d first sent the letter. After I shared the scan of the returned envelope with my bank the first time they made every subsequent chargeback real easy. I think they billed me two more times after that before they finally stopped - unsure if it was because they were blacklisted or because of the fees they got charged.

    • Riven@lemmy.dbzer0.comEnglish
      6·
      9 months ago

      I was told I could only cancel in person AT the gym I signed up on. I told them I was literally in another country and couldn’t go and that I would just call my bank. Lo and behold somehow they magically were able to.